Terms of Service

These Terms of Service govern work carried out by Cedar & Sparrow ("the Studio", "we") for a client ("you"). They apply alongside whatever scope, services, and pricing the two of us agree in writing. Where an agreed proposal and these terms disagree, the proposal wins.

The free audit

The free audit is exactly that: free, and no obligation. You get an honest review of your site, a short video walkthrough, and a one-page plan of the highest-impact fixes. It is yours to keep and to act on, whether or not you ever work with the Studio, including handing it to another agency.

Services and scope

Services are monthly retainers, chosen à la carte. What is included in any given month is the scope agreed in writing before that month begins. Work outside that scope is discussed and agreed before it starts, never invoiced as a surprise.

The work is senior-led. The person you meet is the person doing the work. The Studio does not hand your account to a junior or subcontract it without telling you first and getting your agreement.

You can expect a clear monthly report in plain English, regular check-ins, and a reply to anything you send within one business day.

Fees and payment

• Retainers are invoiced monthly in advance, at the start of the month the work covers, and are due on receipt.
• There are no setup fees and no hidden costs. The monthly figure agreed is the monthly figure invoiced.
• Founding-client pricing, where it applies, is held for the life of your engagement. It does not rise when the founding places are gone. If you cancel and return later, the rate current at that time applies.
• Fees are exclusive of any third-party costs, which are described below.
• If an invoice is unpaid, the Studio may pause work after letting you know. Work resumes when the account is settled.

Month to month, pausing, and cancelling

There are no long contracts, ever. Every engagement is month-to-month, and either of us can end or pause it with 30 days' written notice. Email to hello@cedarsparrow.co counts as written notice.

Notice runs to the end of the next invoiced month. That month is worked and delivered as normal, so nothing is abandoned half-finished and nothing is refunded for work already done. Good work should earn the renewal, every month.

Who owns the work

You do. Once the invoices covering it are settled, every deliverable the Studio produces for you is yours outright: brand assets, written content, designs, campaigns, and the working files behind them.

The same goes for accounts. Anything set up on your behalf, whether an ad account, an analytics property, a CRM, or a mailing list, belongs to you, and you get full admin access to it. The Studio does not hold your accounts hostage, and does not need to be removed as an owner before you can leave.

Two narrow exceptions, both standard: the Studio keeps ownership of its own internal templates, checklists, and working methods, which are not part of any deliverable; and any third-party asset in a deliverable, such as a stock image or a licensed typeface, remains governed by its own licence.

What the Studio needs from you

Work moves at the speed of the slowest approval. To keep an engagement on track, you agree to provide timely access to the accounts and materials the work needs, a single point of contact who can approve things, and feedback within a reasonable window. You also confirm that anything you supply, such as logos, copy, or images, is yours to use.

Third-party services and costs

Some work needs third-party services: advertising spend, email or CRM subscriptions, stock imagery, and similar. These are billed to you directly by those providers, on your own accounts, and are not included in the retainer. The Studio will always tell you what something costs before committing you to it.

Those services are run by other companies under their own terms. The Studio is not responsible for their pricing changes, outages, or policy decisions.

Confidentiality

Anything you share that is not public, including plans, figures, and account access, is treated as confidential and is not shared with anyone else. The same protection applies in reverse to the Studio's own non-public material.

What the Studio does and does not promise

The Studio promises to do the agreed work competently, on time, and honestly, and to tell you plainly when something is not working.

No one can promise a specific marketing outcome, and the Studio does not. Search rankings, traffic, leads, and revenue depend on your market, your competitors, your pricing, your product, and on search and platform algorithms nobody controls. Any figure discussed is an informed expectation, not a guarantee. Be wary of anyone who tells you otherwise.

Limitation of liability

To the fullest extent the law allows, the Studio's total liability for any claim connected to the work is limited to the fees you paid for the three months before the claim arose. The Studio is not liable for indirect or consequential losses, including lost profits, lost revenue, or lost data.

Nothing in these terms limits liability for fraud, or for anything else that cannot lawfully be limited.

Showing the work

The Studio may describe work done for you, and show it, in its portfolio, case studies, and marketing. If you would rather it did not, say so and it will not. Confidential details are never included either way.

Changes to these terms

These terms may be updated from time to time. When they are, the "Last updated" date above is revised. If a change materially affects a live engagement, you will be told directly rather than left to notice it here, and the terms you agreed continue to apply to the notice period.

Governing law

These terms are governed by the laws of the State of Texas, and any dispute will be handled in the courts of Dallas County, Texas. Before anyone reaches for a court, both of us agree to try to settle the matter in a straightforward conversation first.

Get in touch

Questions about any of this? Reach the Studio at hello@cedarsparrow.co. See also the Privacy Policy.

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